Shipping and Returns 2018-04-16T11:42:42+00:00

SHIPPING & RETURNS

We offer FREE STANDARD SHIPPING on ALL ONLINE ORDERS.

METHOD

Standard Shipping on all orders

Expedited*

COST

FREE FOR ORDERS OVER $30
$5 FLAT SHIPPING ON ORDER UNDER $30

$25.00

EXPECTED ARRIVAL

3 – 5 business days

1 – 2 business days

RETURNS

  • Merchandise may be returned for store credit only, via emailed gift card code within 30 days of the date your order shipped.  We unfortunately cannot offer money back due to the constantly changing inventory at The Lush Factor.
  • Returned items must be unworn and unwashed with the original tags attached. Returned items can be sent to:
    The Lush Factor
    581 S Shady Bend Rd
    Grand Island, NE 68801
  • Items that appear to have been worn, have stains, pet hair, smell of smoke, etc. will be rejected and may be returned at the customer’s expense
  • If you believe you have received an incorrect or defective item, please notify us within 5 business days by sending a picture to info.thelushfactor@gmail.com.
  • SALE ITEMS are final sale as we are trying to move merchandise to make room for new items
  • Hair accessories, jewelry, cosmetics, and/or belts cannot be returned.
  • Exchanges: Due to limited quantities per unique style we cannot guarantee an exchange. We can; however, issue you store credit and if the right size is/or becomes available you can use your store credit to purchase the item. We are not able to “hold” merchandise.